Frequently Asked Questions
📚 Frequently Asked Questions 📚
Welcome to the Frequently Asked Questions page of [Sang Yu Jewelry Store]! In order to help you better understand our jewelry products and services, we've put together a list of frequently asked questions from our customers and their answers. If you can't find the information you need, please feel free to contact our customer service team and we will help you as soon as possible.
1. What materials are your jewelry made of?
The jewelry in our store is mainly made of high-quality 925 sterling silver, 18K gold plating and high-quality copper plating. Each product undergoes strict quality testing to ensure its durability and beauty.
2. How do I care for my jewelry?
To maintain the shine and beauty of your jewelry, please avoid exposing it to chemicals, perfumes and cosmetics. It is recommended to remove your jewelry when bathing, swimming or doing sports. You can gently wipe it with a professional jewelry cleaning cloth to maintain its shine.
3. Is your jewelry allergy-proof?
All of our jewelry is made of anti-allergenic materials and is suitable for most skin types. If you are allergic to a specific material, please contact our customer service before purchase so that we can recommend the right product for you.
4. How do I determine the size of my bracelet/ring?
You can refer to the size guide on our website to determine the right size. If you are not sure of your size, please contact our customer service and we will provide you with detailed measurements and suggestions.
5. How long will it take to receive my jewelry after placing an order?
We will process and ship your order within 1-2 business days after order confirmation. Domestic orders are usually delivered within 3-5 business days and international orders may take 7-14 business days. The exact time may vary depending on the destination and logistics company.
6. Can I return or exchange an item?
If you are not satisfied with your purchase, you can apply for a return or exchange within 30 days of receiving the item. Please make sure the item is unused and retain the original packaging. Please refer to the [Return Policy Link] on our website for detailed return and exchange policy.
7. How do I use my gift card?
At checkout, you can enter the code of the gift card for credit. If the gift card amount is not enough to cover the full order amount, you can choose another payment method to make up the difference.
If you have any other questions or need further assistance, please feel free to contact our customer service team at [email address] or [phone number]. Thank you for your support and understanding!
Welcome to the Frequently Asked Questions page of [Sang Yu Jewelry Store]! In order to help you better understand our jewelry products and services, we've put together a list of frequently asked questions from our customers and their answers. If you can't find the information you need, please feel free to contact our customer service team and we will help you as soon as possible.
1. What materials are your jewelry made of?
The jewelry in our store is mainly made of high-quality 925 sterling silver, 18K gold plating and high-quality copper plating. Each product undergoes strict quality testing to ensure its durability and beauty.
2. How do I care for my jewelry?
To maintain the shine and beauty of your jewelry, please avoid exposing it to chemicals, perfumes and cosmetics. It is recommended to remove your jewelry when bathing, swimming or doing sports. You can gently wipe it with a professional jewelry cleaning cloth to maintain its shine.
3. Is your jewelry allergy-proof?
All of our jewelry is made of anti-allergenic materials and is suitable for most skin types. If you are allergic to a specific material, please contact our customer service before purchase so that we can recommend the right product for you.
4. How do I determine the size of my bracelet/ring?
You can refer to the size guide on our website to determine the right size. If you are not sure of your size, please contact our customer service and we will provide you with detailed measurements and suggestions.
5. How long will it take to receive my jewelry after placing an order?
We will process and ship your order within 1-2 business days after order confirmation. Domestic orders are usually delivered within 3-5 business days and international orders may take 7-14 business days. The exact time may vary depending on the destination and logistics company.
6. Can I return or exchange an item?
If you are not satisfied with your purchase, you can apply for a return or exchange within 30 days of receiving the item. Please make sure the item is unused and retain the original packaging. Please refer to the [Return Policy Link] on our website for detailed return and exchange policy.
7. How do I use my gift card?
At checkout, you can enter the code of the gift card for credit. If the gift card amount is not enough to cover the full order amount, you can choose another payment method to make up the difference.
If you have any other questions or need further assistance, please feel free to contact our customer service team at [email address] or [phone number]. Thank you for your support and understanding!